Customer experience (CX) is crucial for building brand loyalty and retaining customers. However, many companies find it challenging to provide seamless and personalized CX, especially when customers use multiple channels like chat, phone, or email. This is where
UJET makes a significant impact.
What Makes UJET Different?
UJET combines advanced technology with user-friendly tools to enhance CX. Unlike older systems, UJET is designed to meet the needs of modern businesses and their customers. Here's how:
- AI-Powered Intelligence
UJET utilizes
artificial intelligence (AI) to assist agents in working more efficiently. Features like real-time sentiment analysis and predictive insights enable agents to anticipate customer needs and resolve issues promptly.
- Omnichannel Integration
Whether customers prefer texting, calling, using an app, or online chatting, UJET integrates all these channels into a single system. This ensures that customers don't have to repeat themselves, and agents can handle requests seamlessly.
- Cloud-Native Scalability
Operating in the cloud, UJET scales with your business. Whether expanding to new markets or managing seasonal spikes in customer support, UJET adapts to your needs.
- Agent-Centric Tools
UJET provides agents with intuitive tools, guided workflows, and immediate access to contextual data, reducing stress and enhancing productivity.
Why UJET Works for Mid-Market and Enterprise Companies
- Happier Customers
UJET's AI features facilitate faster and more accurate issue resolution. With reduced wait times and improved service, customers feel valued and satisfied.
- Cost Efficiency with Automation
Automating repetitive tasks saves time and resources. Agents can focus on complex issues, leading to more efficient support teams.
- Data-Driven Insights
UJET offers actionable analytics, helping businesses understand customer behavior, address pain points, and refine services effectively.
- Quicker Resolutions
By unifying all communication channels, UJET reduces the need for agents to switch between tools, enabling faster problem-solving and increased customer and agent satisfaction.
- Future-Ready Technology
UJET's cloud-based system integrates seamlessly with other tools like CRMs and chatbots, allowing businesses to evolve their CX strategy without overhauling their tech infrastructure.
Proven Results
Companies using UJET have reported significant improvements:
Wag!: Experienced a 17% improvement in in-app voice SLA, a 50% reduction in average wait time, and a 7% decrease in call abandonment.
- Zettle by PayPal: Saw a 10% increase in customer satisfaction (CSAT) scores and a 50% reduction in agent training time.
- Capital on Tap: Raised its SLA delivery rate from 88% to 92%, decreased average hold time by 12%, and improved its CSAT rating from 4.4 to 4.6.
One customer noted, "In a short period of time, we’ve been able to create a shopper experience that is both unique and personal. UJET shares our commitment to ensuring that support issues are being resolved with minimal touchpoints and in record time."
Why Now Is the Time to Improve CX
Customers expect quick, easy, and personalized interactions. If your current platform isn't meeting these expectations, it might be time to consider a better option. UJET simplifies CX, helping businesses deliver the kind of service that keeps customers loyal.
Let’s Make CX Better
If you're ready to see what UJET can do for your business, reach out today to learn how UJET can streamline your CX and set your team up for success.